Trends:New party ‘Trends’ has joined the session
Trends:Tech Support: cPanel

Hi there can you pls enable SSH access on probalrashid.com cpanel account?

[10:37:58 AM]N:New party ‘N’ has joined the session
[10:38:06 AM]N:Welcome to Chat Support. I’m Nidhi and I’ll be your Web Advisor today. Please give me a moment while I review your request.
[10:38:43 AM]N:Hello, Trends. I understand how important it is for you to enable the SSH. Let me pull up your account details right away.
[10:38:52 AM]Trends:PIN:44435
[10:39:54 AM]N:Perfect! Thanks for authenticating. Could you please provide the domain you want to enable the SSH ?
[10:40:18 AM]Trends:probalrashid.com
[10:41:28 AM]N:Thanks for the domain name. Allow me 2-3 minutes to check this for you.
[10:43:26 AM]N:Thank you for your patience. I have enabled the SSH. Could you please check and confirm now?
[10:45:12 AM]Trends:Ok. Let me check
[10:45:18 AM]N:Definitely. I will stick around.
[10:47:09 AM]Trends:Please check https://prnt.sc/10qkn1x
[10:47:19 AM]Trends:I don’t find SSH option
[10:48:06 AM]N:No worries
[10:48:39 AM]N:Allow me 3-4 minutes more to check this for you.
[10:48:44 AM]Trends:Please recheck again and let me know.
[10:48:46 AM]Trends:OK
[10:53:59 AM]N:Sorry to have kept you waiting for way too long. I’m still working on enabling the access of SSH tool from the WHM. Allow me 3-4 minutes more, I will be back with an update.
[10:54:09 AM]Trends:ok
[10:58:03 AM]N:Thank you for your patience. I have enabled the SSH access from the server, but it is disabled in the WHM to your sub accounts.
[10:58:35 AM]N:I can enable SSH access for your primary domain of the account.
[10:59:03 AM]Trends:Can’t it be enabled from WHM?
[11:00:45 AM]Trends:check here
[11:00:47 AM]Trends:https://prnt.sc/10qkvgm
[11:00:56 AM]Trends:How can I enable it?
[11:01:22 AM]N:Thank you for your patience. I checked it in the WHM, it is disabled there. I will need to ask one of our admins to enable this for you.
[11:03:58 AM]Trends:check here. I’ve edited packages. But still no luck. https://prnt.sc/10qkx8s
[11:04:32 AM]N:Thank you for being on hold, I have successfully submitted a request to our admins to enable the SSK for your sub accounts . We will notify you via email once it’s done. You should receive an update in 24-72 hours. Your ticket id: 30770758.
[11:05:34 AM]Trends:Can you pls add alamin@trendsbird.com in that ticket to check the ma
il reply?
[11:06:12 AM]Trends:Pls, prioritize that ticket with maximum effort.
[11:06:46 AM]N:Definitely! I will do this for you.
[11:07:32 AM]Trends:OK Thank you. And the last request to you, Please send this chat conversation in that mail
[11:07:53 AM]Trends:You’re so nice. Thank you Nidhi 🙂
[11:08:49 AM]N:Definitely! Since we are a front line agents, we can only send transcript to your primary email address.
[11:09:17 AM]N:Shall I send the transcript in the Privatebin here in the chat?
[11:09:30 AM]Trends:ok do that.
[11:10:25 AM]N:Perfect! Allow me 2-3 minutes, I will quickly copy the transcript and will send you.